Working in partnership with Cisco through the Cisco Services Partner Program (CSPP), SmartNet Support 365 are able to deliver Cisco products along with all of the Cisco support options available through Cisco branded services such as Cisco SmartNet alongside our Cisco support services to deliver a feature rich hardware and software maintenance support proposition at a reduced cost.
By operating with a Cisco partner such as SmartNet Support 365, our clients can benefit from a vast pool of Cisco tech support specialists ranging from CCNA qualified up to CCIE technology specialists who have expertise in areas such as Network Security, Cisco Wireless Support, Cisco Routing and Switching, Cisco UCS support, Data Centre, Unified Communications and Voice.
Our clients have privileged access to enhanced Cisco support services with our break/fix enhanced options include specialist services such as monitoring, management and installation/implementation including Cisco routing and switching, Cisco security, SmartNet wireless, datacentre, Flexpod and Cisco technical support.
Please contact us today for a free no obligation quote around our Hardware IT Support Services.
SmartNet Support 365 has partnered with a Cisco Collaborative Services Partner to deliver leading class IT support across all Cisco technologies.
Covering devices from all of the leading vendors that include servers, storage, routers, switches, desktops and laptops SmartNet Support 365 have the technical expertise to successfully respond to a variety of networking scenarios.
SmartNet Support 365 service levels are split into 3 defined areas; Fix, Response and Advanced Replacement. Depending on the requirement, all SmartNet Support 365 clients can select a variety of options to tailor their own SLA in response to their hardware needs.
As part of the defined Service Levels provided, all SmartNet Support 365 clients can select a specific time constraint to accompany the service level agreement whether that be a 4 or 8 hour response, Monday to Friday coverage, or a complete 24/7 support package. These flexible options mean SmartNet Support 365 can deliver measured service levels to its customers in a way that exactly meets their specific needs.
Click here to view our complete list of SLA’s
Please contact us today for a free no obligation quote around our Hardware Maintenance contacts.
SmartNet Support 365 is recognised as one of the leading IT support services providers across the UK and Ireland. SmartNet Support 365 provides customers with a complete IT support solution delivering around the clock maintenance, installation and integration support across a wide range of data systems.
SmartNet Support 365 has a nationwide team of field based support specialists who are fully trained to deliver around the clock onsite hardware support.
Below is our comprehensive list of Service Level Agreements that can be applied from our supported vendors.